What makes a quick commerce customer loyal? Sebastian Reyes Diaz, Principal Growth, Global Retention at Flink, reveals the exact formula for maximizing user frequency and boosting overall profitability.
This session moves beyond basic retention techniques and offers powerful, actionable insights into complex growth mechanisms.
Key Mechanisms Explored:
Subscriptions: Designing sticky, high-value subscription tiers that guarantee repeat business.
Multichannel Engagement: Creating seamless, relevant communication across every touchpoint.
Gamification: Using interactive elements to drive higher engagement and stickiness.
